Excellent 9.2/10

How does DrEd work?

DrEd makes it easy for patients to communicate with online doctors to manage their health and order prescriptions online. Please note that we are an online doctor service and not an online pharmacy.

1. Order prescription

  • Choose the service you require from one of DrEd's clinics.
  • Complete our online medical assesment.
  • Choose your preferred delivery: standard delivery to an address of your choice or Pharmacy Collect for urgent orders. Delivery is free of charge.
  • Register or sign in and pay for the assessment.

2. Doctor prescribes

  • Your order is reviewed by one of our doctors.
  • If you are suitable for treatment, one of our doctors will issue a private prescription
  • UK-based customer service open Mon-Fri, 9am-6pm

3. Delivery

Standard delivery

  • We send the paper prescription to your address, which should arrive in 3-5 working days.
  • You pay for your medication at the pharmacy. 

Pharmacy Collect

  • For urgent medication. We fax a copy of your prescription to your chosen pharmacy (Mon-Fri, 9am-4pm). We will notify you when your urgent treatment is ready for collection.
  • You may only be able to collect an initial supply, typically 1 months supply for the contraceptive pill and 5 days for other treatments. The rest of your treatment will be available to collect after 3-5 working days when the pharmacy receives your paper prescription, sent by us via post.
  • You pay for your medication at the pharmacy.

Your Online Patient Record

Secure and Confidential

We understand that your medical information is sensitive. That's why we've created an online patient record for you to communicate with our doctors. Following any orders you make on DrEd.com, our online doctors will send you medical and prescription related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.

We protect your information

Your information never leaves the DrEd servers, which are based in the UK. Our doctors are based in a private London office and only our clinical team can see your information. We couldn't put it more clearly - we put patient security and safety first. That's why we host our systems with industry leader Rackspace, also used by NHS Choices, the British Army and Vodafone.

Accessible anywhere

You can order your prescription using your computer, laptop, tablet or smartphone.

The Process

About our practice

DrEd.com is an online doctor site operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is 46 Essex Rd, London, N1 8LN. 

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907 and as such we comply with the Health and Social Care Act 2008.

Delivery and refunds

Prescriptions are sent out in discreet envelopes. If for any reason the doctor does not issue a prescription, you will receive a full refund within a few days.

How do feedback, suggestions and complaints work

Feedback, suggestions and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days. If you are not satisfied with the way a complaint is dealt with you can contact the Care Quality Commission by email to [email protected] or by letter to: Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA

Anytime, Anywhere

You can complete one of our online assessments at any time, whenever it suits you. It’s as easy as 1,2,3.

  1. Choose your medication
    You'll complete a short online health assessment and choose the medication you need. If you\'re unsure, our in-house GPs can also recommend the best treatment for you.

  2. Our GP prescribes your medication
    Our doctors will review your order and issue your prescription.

  3. Free delivery to your door or collect from the pharmacy
    Free delivery to your address is included. Or for urgent orders you can collect straight from your pharmacy

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Save up to €40

We want to make it easier and more affordable for you to access the healthcare you need.

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FREE Fast Delivery

Orders placed before 4pm will be dispatched the same day.

Standard Delivery

Estimated Delivery:
Delivered to your chosen address within 3-5 working days.

Pharmacy Collect

Estimated Delivery:
For urgent orders, delivered to your chosen pharmacy from 1 hour of placing your order if placed Mon-Fri 9am-4pm.

Discreet Packaging

Your prescription will be delivered in plain, unlabeled packaging

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1,000,000 Customers Treated

DrEd is a brand you can trust. We’ve treated over 1,000,000 patients since 2011.

Regulated by

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