Why we do what we do

DrEd aims to provide a safe and responsible way for people to look after themselves - real doctors, prescribing real medicines just really convenient.

DrEd provides remote medical consultations and, if patients are suitable, issues private prescriptions. Prescriptions are sent to Day Lewis Pharmacy who are responsible for dispensing and delivery.

Doctors provide advice before, during and after consultations. We provide medical follow-up after medicines are supplied. If you agree, we keep your GP informed. See our Statement of Purpose for more information.

How are we regulated

DrEd is registered with the Care Quality Commission (registration number 1-201500907), the regulator of NHS and private medical providers. For more information on how DrEd is regulated, see Regulation.

What do our consultations cost

Some of our consultations are free. When consultations are combined with an order for a medicine, the fee quoted includes the consultation, prescription, medicines and postage. These fees are shown before ordering. There are no hidden charges.

We are required under the Health and Social Care Act 2008 and GMC Good Practice Guidelines to inform patients of the costs of treatments before consultations.

How long do consultations take

A doctor will normally review your response to a questionnaire within a few hours. If suitable a doctor will issue a prescription, and medication is usually dispatched the same or next working day by recorded delivery.

How do we provide security and privacy

Personal data and messages are stored securely on servers in the UK. No confidential information is sent by email. Messages are exchanged in the security of your electronic patient record. Only doctors and authorised staff have access to personal data and messages. No information about you will be shared with anyone without your prior consent.

Delivery, refunds and returns

Deliveries are sent out in discreet packaging via recorded delivery. A signature is required on receipt of delivery but it does not have to be you. See Delivery Information for more details.

If for any reason the doctor does not issue a prescription or an item is not available from the pharmacy, you will receive a full refund within a few days. For reasons of safety we cannot allow medicines once sold to be returned. See Returns and refunds for more information.

How do complaints and feedback work

Feedback and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days.

If you are not satisfied with the way a complaint is dealt with you can contact the Care Quality Commission by email to enquiries@cqc.org.uk or by letter to:

Care Quality Commission

Citygate

Gallowgate

Newcastle upon Tyne

NE1 4PA

If your complaint is about the Health Bridge Ltd Pharmacy, you can also contact us via your patient record. Alternatively, you can raise a concern by completing the relevant form on the General Pharmaceutical Council's website.