Plain Packaging

All packaging is completely plain and does not indicate the contents inside
Only your address appear on the packaging. Nothing on the outside of the packaging indicates prescription medications within.

Dispatch

All items are dispatched with free delivery on the day of the order or next working day except at weekends. A signature is required on receipt of delivery, but it does not have to be you. If you need to enquire about a delivery please call us on 0203 588 0292.

Declined orders

If for any reason the doctor requires additional information prior to issuing a prescription you find a message in your electronic patient record or you will receive a text message or a phone call. If for any reason an order is declined you will be informed of the reasons and refunded in full to the same payment card.

Damaged or faulty goods

Damaged or faulty goods can be returned and a full refund will be given including your postage costs. Please inform us first via a message in your electronic patient record of your intention to return faulty goods including, the nature of the fault, order number and your postage costs.

Please ensure that the returned item is complete and it is packaged safely to avoid further damage and include all the original packaging. We recommend that you return faulty goods by registered mail. Please note that if the item is further damaged by the process of return an appropriate sum will be deducted from your refund. Please return to the dispensing pharmacy whose address you will find on the patient label on your medication.

Returns

For reasons of safety, we cannot allow medicines once sold to be returned. The pharmacy is therefore not able to use returned medicines. If you have unwanted medicines please take it to a pharmacy for safe disposal. You can cancel an order for medicines up until the point where the doctor issues a prescription. This can be done by sending the doctor a message via your electronic patient record.

Please note, a doctor may issue a prescription within minutes or hours of an order being placed. If the doctor, for any reason, decides not to issue a prescription for an ordered medicine you will be notified via a message in your electronic patient record and a full refund will be made to your card within a few days. You will be able to see the reason the prescription could not be issued in your electronic patient record where you can see messages from our doctors.

Shutl Same Day Delivery Information

DrEd offers a rapid 2 hour courier delivery service for specific treatments (erectile dysfunction and morning after pill). There is usually a small additional charge for the courier service which is displayed at checkout for select services.

If you do not need the treatment immediately, you can also select a 1 hour delivery window of your choosing. At DrEd we’re keen to make healthcare more accessible and more convenient, and this new service is part of that commitment.

Who is Shutl?

Shutl is a company which links with a national network of local same day courier services, and uses their excess capacity to make possible quick, cost-effective deliveries across short-distances.

DrEd will work with Shutl and Day Lewis pharmacies to have prescription treatments couriered to customers within as little as 120 minutes of an order being submitted. Customers will also be able to select a 1 hour delivery window of their choice if they do not want the order delivered immediately.

For reasons of safety, we cannot allow medicines once sold to be returned. The pharmacy is therefore not able to use returned medicines. If you have unwanted medicines please take it to a pharmacy for safe disposal.

You can cancel an order for medicines up until the point where the doctor issues a prescription. This can be done by sending the doctor a message via your electronic patient record. Please note, a doctor may issue a prescription within minutes or hours of an order being placed.

Prescription medicine

If the doctor, for any reason, decides not to issue a prescription for an ordered medicine you will be notified via a message in your electronic patient record and a full refund will be made to your card within a few days. You will be able to see the reason the prescription could not be issued in your electronic patient record where you can see messages from our doctors.