How does DrEd work?

DrEd makes it easy for patients to communicate with online doctors to manage their health and order prescription medication.

1. Order prescription

  • Visit online doctor DrEd.com on your computer, tablet or phone
  • Select the DrEd product you want
  • Complete an online form
  • Register or sign in and pay

2. Doctor prescribes

  • Every order is reviewed by one of our doctors
  • Assuming you are suitable, we will issue a private electronic prescription
  • UK-based customer service centre

3. Order sent

  • We send medications or test kits with free delivery
  • Very discreet packaging 

Your Online Patient Record


Secure and Confidential

We understand that your medical information is sensitive. That's why we've created an online patient record for you to communicate with our doctors. Following any orders you make on DrEd.com, our online doctors will send you medical and prescription related information to your online record. You can access it on your computer, tablet or mobile in the comfort of your own space. We take precautions that other online providers don't, in order to provide you with a convenient and discreet service.

We protect your information

Your information never leaves the DrEd servers, which are based in the UK. Our doctors are based in a private London office and only our clinical team can see your information. We couldn't put it more clearly - we put patient security and safety first. That's why we host our systems with industry leader Rackspace, also used by the NHS Direct, British Army and Vodafone.

Accessible anywhere

You can order prescription medication using your computer, laptop, tablet, smartphone.


The Process


About our practice

DrEd.com is an online doctor site operated by Health Bridge Limited. Health Bridge Limited is registered in England and Wales under company number 07392646. The registered office and the main trading address is Prince Consort House, 109-111 Farringdon Road, London EC1R 3BW. 

Health Bridge Limited is registered with and regulated by the Care Quality Commission (CQC), the regulator of NHS and private medical providers, under registration number 1-201500907 and as such we comply with the Health and Social Care Act 2008.

Delivery, refunds and returns

Deliveries are sent out in discreet packaging via recorded delivery. A signature is required on receipt of delivery but it does not have to be you. See Delivery Information for more details. If for any reason the doctor does not issue a prescription or an item is not available from the pharmacy, you will receive a full refund within a few days. For reasons of safety we cannot allow medicines once sold to be returned. See Returns and refunds for more information.

How do feedback, suggestions and complaints work

Feedback, suggestions and complaints can be made by sending a message in your electronic patient record. Complaints will be acknowledged within 48 hours and responded to in full within 5 days. If you are not satisfied with the way a complaint is dealt with you can contact the Care Quality Commission by email to enquiries@cqc.org.uk or by letter to: Care Quality Commission, Citygate, Gallowgate, Newcastle upon Tyne, NE1 4PA