https://www.dred.com is a website and service operated by HEALTH BRIDGE LIMITED ("We"/"Us"). We are registered in England and Wales under company number 07392646 and have our registered office and trading address at Prince Consort House, 109-111 Farringdon Road, London EC1R 3BW. We are committed to protecting and respecting your privacy.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Health Bridge Limited.
Our nominated representative for the purpose of the Act is Amit Khutti.
This Policy explains:
Information we may collect from you
In this Policy your "data" means information or pieces of information relating to you or that could allow you to be directly or indirectly identified.
We may collect and process the following data about you:
Information you voluntarily provide
Information we collect from the device you use to access our online properties
When you visit our online properties or interact with our services, we (and our advertisers and/or other service providers) may use a variety of technologies that automatically or passively collect information about how our services are accessed and used including:
Technical device information
Other information about your visit
Information we receive from other sources
We work closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
Cookies, pixels and other similar technologies
Cookies are small pieces of data that are stored on your computer, mobile phone or other device. Pixels are small blocks of code on web pages that do things like allow another server to measure viewing of a webpage and often are used in connection with cookies.
We use the following cookies:
Strictly necessary cookies. These are cookies that are required for the operation of our online properties. They include, for example, cookies that enable you to log into secure areas of our online properties or make use of e-billing services.
Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our online properties when they are using it. This helps us to improve the way our online properties work, for example, by ensuring that users are finding what they are looking for easily.
Functionality cookies. These are used to recognise you when you return to our online properties. This enables us to personalise our content for you, greet you by name and remember your preferences.
Targeting cookies. These cookies record your visit to our online properties, the pages you have visited and the links you have followed. We will use this information to make our online properties more relevant to your interests. We may also share this information with third parties for this purpose.
Cookies do lots of different jobs designed to help us improve our online properties and to deliver a better and more personalised service.
They enable us:
|Name of Cookie||Expiry Period||Purpose||Other Information|
|PHPSESSID||Session||Your account login|
|dr_session||Session||Your account login|
|dred_pid||Session||Your account login|
|PREF||2 years||User experience|
|id||2 years||User experience|
|mc||1 year||User experience|
|_ga||2 years||User experience|
|is_returning||5 years||User experience|
|optimizelyBuckets||10 years||User experience|
|optimizelyEndUserId||10 years||User experience|
|optimizelyPendingLogEvents||10 years||User experience|
|optimizelySegments||10 years||User experience|
|__qca||18 months||User experience|
|ki_r||5 years||User experience|
|ki_t||5 years||User experience|
For more information about cookies or if you would like to learn how to remove cookies set on your device, visit: http://www.aboutcookies.org.
Where we store your personal data
We take appropriate security measures to protect against unauthorised access to or unauthorised alteration, disclosure or destruction of data. These include internal reviews of our data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorised access to systems where we store personal data. All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology.
Where we have given you (or where you have chosen) a password which enables you to access certain parts of our online properties, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
Uses made of your data
By using our service you consent to us using 3rd party products and services to collect & analyse information about your use of our services. By doing this we aim to provide a better and more personalised and a continuous service for each of our customers and to use this information for marketing & administration purposes, as follows:
Currently, we work with the following third party service providers:
If you do not want us to use your data in this way, or to pass your details on to third parties to collect & analyse information about your use of the services, please change your preferences in your patient record. Please untick the ‘Newsletter’ or ‘Email’ box in the ‘Settings’ tab of your patient record or click the the unsubscribe link that you will find at the bottom of every email we send to you.
Disclosure of your information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
Also, if you order a product or service from us, we may share your personal data with our suppliers (including pharmacies operated by Day Lewis plc) and other third parties to allow delivery of the products and services you have ordered. Any such suppliers or third parties are not authorised by us to use your personal data in any other way and will be required by us to implement measures to protect your personal data.
We may disclose your personal information to third parties:
Our online properties may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
When you use our services, we make good faith efforts to provide you with access to your personal information and either to correct this data if it is inaccurate or to delete such data at your request, if it is not otherwise required to be retained by law or for legitimate business purposes. You can ask us to suspend the account you created on our online properties by following the instructions on our online properties regarding suspension of accounts currently located in your electronic patient record.
If you would like to discontinue visiting DrEd Online Doctor as a patient you can click on the suspend button in your electronic patient record. Your account will become inactive with immediate effect and you will not be able to access your electronic patient record. This action cannot be undone. You acknowledge and agree that DrEd Online Doctor is required by law to archive electronic patient records including your personal information, communication and treatments for a minimum of 10 years.
Access to information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you and we require you to prove your identity with 2 pieces of approved identification. You can exercise the right at any time by contacting us at Health Bridge Ltd (t/a DrEd), 109-111 Farringdon Road, London, EC1R 3BW or Email (email@example.com).
Changes to our Policy
Any changes we may make to our Policy in the future will be posted on this page and, where appropriate, notified to you by e-mail.
Questions, comments and requests regarding this Policy are welcomed and should be addressed to Health Bridge Ltd, Prince Consort House, 109-111 Farringdon Road, London EC1R 3BW or Email (firstname.lastname@example.org).