Please read these Terms and Conditions carefully before you start to use the website. By using our website and services, you indicate that you accept these terms and conditions and that you agree to abide by them. If you do not agree to these terms and conditions, please refrain from using our website and services. All consultations and treatments are subject to the Terms and Conditions of these website.
You should print a copy of these terms and conditions for future reference.
This service passed it's most recent CQC inspection conducted on the 31st of May 2017. The report published on the 16th of October 2017 found the service to be "safe, effective, caring, responsive, and well-led".
1.1 dred.com is a website operated by HEALTH BRIDGE LIMITED ("We"/"Us"). We are registered in England and Wales under company number 07392646 and have our registered office and main trading address at Health Bridge Ltd (t/a DrEd), 3 Angel Square, 4th Floor, 1 Torrens Street, London, EC1V 1NY.
1.2 You can contact us using the following email address email@example.com or by telephone using the following number 0203 588 0292 .
1.3 We are registered with and regulated by the Care Quality Commission (CQC) and as such we comply with the Health and Social Care Act 2008. Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines.
1.4 Unless we advise otherwise, our medicines are dispensed and posted by recorded delivery from Health Bridge Limited Pharmacy (Health Bridge Ltd (t/a DrEd), 3 Angel Square, 4th Floor, 1 Torrens Street, London, EC1V 1NY), registered with the General Pharmaceutical Council (GPhC) with number (9010262) or Day Lewis Pharmacy (Day Lewis Plc, 2 Peterwood Way, Croydon, CR0 4UQ). Day Lewis Pharmacy is registered with the General Pharmaceutical Council (GPhC) with number 2067908.
1 The DrEd Online Doctor - What we do
2 The DrEd Online Doctor – How it works
2.3 Our website is only intended for use by people resident in the United Kingdom (the “Serviced Countries”).
3. How you should use our Services
By placing an order through our website, you confirm that:
4 You must use our website and Services with care and in compliance with the below:
3.1 We are required by law to inform patients of the costs of treatments before consultations. We will ensure that our prices for consultations, diagnosis and medical prescriptions are clearly set out on our website. Postage charges are shown before ordering. There are no hidden charges.
3.2 It is possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.
3.3 You are responsible for providing valid credit or debit card details which may be charged. We reserve the right not to deliver medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.
3.4 When you place an order for medicines or take up a service that involves the prescribing of medicines this will require us to perform an assessment of your clinical suitability for the medicines before the medicines can be approved for supply. You agree to us commencing this service and an assessment of your clinical suitability for medicines when you place the order and, as such you will have no legal right to cancel your order under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. However, for unused postal testing kits and goods that do not require a prescription, you can change your mind and cancel your order provided you do so within fourteen calendar days of delivery.
3.5 For testing services, you have the right to cancel up to fourteen calendar days after the testing kit has been delivered to you or the person who signs for it, or until such time that you use the testing kit, which ever is the earlier. For goods that do not require a prescription, you have the right to cancel your order within fourteen calendar days of receipt. For orders with multiple goods items, this will be within fourteen calendar days of delivery of the last testing kit or goods item. This right does not apply to medicines. For any other item which is not a medicine but requires us to provide a service alone or a service before approving the items for supply where we have begun to provide the service with your agreement, you have the right to cancel up to fourteen calendar days after the contract commences, however, where we have already begun to provide that service at your request, you will still be liable for costs relating to the service we have already provided. If you are within your rights to cancel your testing kit/goods and obtain a refund or for any concerns regarding a damaged/faulty product or kit, contact Us on 020 3588 0293. Return of a testing kit/goods item will be at your own expense unless damaged or faulty. All refunds will be processed within three working days of Us agreeing to the refund but may take up to five working days to appear on your bank or card statement.
3.6 In providing invoice and payment details, you confirm that you are authorised to use these details and authorise us, or our payment service provider, to take payment in full for the items in your order and any associated delivery fees and any other charges that become due to us under these terms and conditions.
4.1 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.
4.2 From time to time, we may restrict access to some parts of our website, or our entire website.
4.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these Terms and Conditions. If you believe that your account has been compromised, you must contact us immediately.
4.4 You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.
5.1 We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.
5.2 Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavour to update materials regularly.
6.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.
6.2 You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
6.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
6.5 You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.
6.6 If you print off, copy or download any part of our website in breach of these terms and conditions, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.
7.1 The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.
7.2 Subject to clause 7.4, if in delivering our Services to you we fail to comply with these terms and conditions, we shall only be liable to you for the purchase price of the Services.
7.3 Subject to clause 7.4 below, to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.
7.4 Nothing in these terms and conditions limit our liability for:
8.2 By using our website, you consent to such processing and you warrant that all data provided by you is accurate and remains accurate. You are responsible for, on a regular basis, updating your information to ensure it remains accurate and current.
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
10.1 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.
10.2 You must not attempt to gain unauthorised access to our site, the server on which our website is stored or any server, computer or database connected to our site.
10.3 By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.
10.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.
11.2 You must not establish a link from any website that is not owned by you.
11.3 Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.
11.4 If you wish to make any use of material on our website other than that set out above, please address your request to firstname.lastname@example.org.
Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
If you have any concerns about material which appears on our website or concerns with regards to our Services, please contact email@example.com.
And finally, thank you for visiting our website and using our services.
The DrEd team.
Our fast, convenient service is extremely straightforward
and you don't need to visit a doctor to use it.
You'll complete a short online health assessment and choose the medication you need. If you're unsure, our in-house GPs can also recommend the best treatment for you.
Our doctors will review your order, issue your prescription and pass it straight to a pharmacist to be dispensed.
Free First Class delivery is included and next day delivery starts at just £3.99. OR you can collect from any Royal Mail Local Collect® at your convenience.
We take precautions that other online providers don't,
so you’re given a convenient and discreet service.
Orders placed before 4pm will be dispatched the same day.
Available to Collect: Thursday 25 Feb 2016 after 11am
Get an SMS/email to collect from your preferred Royal Mail location
Estimated Delivery: Saturday 27 Feb 2016 - Tuesday 01 Mar 2016
Estimated Delivery: Friday 26 Feb 2016 by 1pm
All of your medication will be delivered in plain, unlabeled
packaging. A signature will be required but it does not
have to be the patient.