Terms and Conditions

This page (as well as the documents referred to) contains important information regarding the terms of use of our website dred.com. All consultations and treatments are subject to these terms and conditions, regardless of whether you are a a guest or a registered user. Please read these terms of use carefully before you start using our service. By using our website and services, you indicate that you accept these terms and that you agree to abide by them. If you do not agree to these conditions, please refrain from using our website.

You may wish to print a copy of these terms and conditions for future reference.


1. Information about us

1.1 dred.com is a website operated by HEALTH BRIDGE LIMITED ("We"/"Us"). We are registered in England and Wales under company number 07392646 and have our registered office and main trading address at Prince Consort House, 109-111 Farringdon Road, London, EC1R 3BW.

1.2 You can contact us using the following email address info@dred.com or by telephone using the following number 0203 588 0292 .

1.3 We are registered with and regulated by the Care Quality Commission (CQC) and as such we comply with the Health and Social Care Act 2008 (http://www.legislation.gov.uk/ukpga/2008/14/contents). Our doctors are registered with and regulated by the General Medical Council (GMC) and as such comply with the Good Medical Practice Guidelines (http://www.gmc-uk.org/guidance/good_medical_practice.asp). The medicine is dispensed and posted from Day Lewis Pharmacy (Day Lewis Plc,2 Peterwood Way, Croydon, CR0 4UQ) by recorded delivery. Day Lewis Pharmacy is registered with the General Pharmaceutical Council (GPhC) with number 1097644.

2. Our Services and how you should use our Services

2.1 DrEd – What we do

  • We provide medical consultations based on online questionnaires you complete, telephone conversations, secure messaging and photo assessments.
  • If we determine based on our medical assessment that you are suitable for treatment we will issue a prescription, which will be sent to Day Lewis Pharmacy (or such other pharmacy with whom we partner from time to time). Day Lewis Pharmacy will dispense and post medicines.
  • We provide follow-up medical advice to address any side effects and other issues arising from treatment. Where you agree, we keep your GP informed.

2.2 DrEd – How it works

  • When you visit our website for the first time you have the option to register prior to using our services or immediately select one of our Services. If you immediately start using our services you will be required to register before submitting a questionnaire.
  • We offer 2 types of services: (i) a one-step service; and (ii) a two-step service.
    • If you select the one-step service you will be asked to complete a questionnaire, register on our website, pay the applicable fee and press submit. Once you have submitted the questionnaire a binding contract is formed between you and Us. We will email you or sms you (as determined by you) a confirmation that you have successfully registered with DrEd and that We have received your questionnaire. Our doctors will review the questionnaire and, provided that you are suitable for remote medical treatment, prescribe a treatment to you. Once you have submitted a questionnaire our doctors aim to respond to you within 24 hours on weekdays. You accept that once you have submitted the questionnaire you can no longer cancel this service. This is because our doctors will commence reviewing your questionnaire once you have clicked the submit button. In the event, however, that our doctors determine that you are not suitable for treatment We will refund all fees paid by you within seven working of our days of our notification to you that we cannot treat you.
    • If you select the two-step service, you will be asked to complete an initial questionnaire, register on our website and press submit. We will email you or sms you (as determined by you) a confirmation that you have successfully registered with DrEd and that We have received your questionnaire. Our doctors will review the initial questionnaire and determine whether you are suitable for remote medical treatment. If you are suitable, our doctors will notify you by email or sms (as determined by you) to offer you a treatment. To purchase the treatment you will need to log on to your electronic patient record on DrEd.com, complete a further questionnaire and click the order button. Once you have clicked the order button a binding contract is formed between you and Us. Our doctors will review the further questionnaire and, provided that you are still suitable for remote medical treatment, prescribe a treatment to you. You accept that once you have submitted the further questionnaire and clicked the order button you can no longer cancel this service. This is because our doctors will commence providing the service to you from the moment you order the service.
  • All our medical questionnaires have been carefully prepared and are compliant with medical best practice.
  • You cannot submit a questionnaire and receive medical treatment without first registering on our website. By registering on our website, you will create a secure online electronic patient record which will contain the following information: (i) copy of these Terms and Conditions and the Privacy Policy which you clicked and accepted; (ii) messages you receive from DrEd; (iii) treatments DrEd has offered you; (iv) your personal details; (v) your settings; (vi) your orders.
  • Your medicines are dispensed and dispatched by our partner pharmacy Day Lewis (or such other pharmacy with whom we pay partner from time to time). The medicines are dispatched from the pharmacy and should arrive at the delivery address within 2-3 working days.
  • If you would like to discontinue visiting DrEd as a patient you can click on the suspend button in your electronic patient record. Your account will become inactive with immediate effect and you will not be able to access your electronic patient record. This action cannot be undone. You acknowledge and agree that DrEd is required by law to archive electronic patient records including your personal information, communication and treatments for a minimum of 10 years.

2.2 Our website is only intended for use by people resident in the United Kingdom, Ireland and Germany (the “Serviced Countries”). We do not accept orders from individuals outside those countries.

How you should use our Services

2.4 By placing an order through our website, you confirm that:

  • you are legally capable of entering into binding contracts; and
  • you are at least 18 years old;
  • you are resident in one of the Serviced Countries; and
  • you are accessing our website from that country.

2.5 You must use our website and Services with care and in compliance with the below:

  • The provision of Services to you is conditional on you completing all consultation questionnaires contained on our website truthfully and honestly. You must reveal and disclose all relevant information truthfully to the best of your knowledge.
  • We cannot and are not liable for any damages which results from a failure of you to follow advice given on the website or from your failure to pass on information given on the website to your regular healthcare provider. You accept that the advice given on the website does not replace your regular healthcare provider. You must tell your regular healthcare provider about treatment and medication we supply.
  • All the information contained on our website is in English. You are solely responsible for ensuring that you understand the questions in the questionnaires you complete on our website. You must speak to your regular health care provider if you do not understand a question or are unsure how you should answer certain questions or you do not fully understand the advice or information given to you on our website.
  • If medicine is prescribed and dispensed to you, you are responsible for checking that the medicine is the correct medicine prescribed by DrEd on our site and that such medicine is not damaged in any way. If in doubt, you must contact the dispensing pharmacy to seek advice and/or replacement as required.
  • You must carefully read all product packaging and labels prior to use.

3. Pricing and payment

3.1 We are required by law to inform patients of the costs of treatments before consultations. We will ensure that our prices for consultations, diagnosis and medical prescriptions are clearly set out on our website. Postage charges are shown before ordering. There are no hidden charges.

3.2 It is possible that, despite our best efforts, some of the Services listed on our website may be incorrectly priced. We are under no obligation to provide the Services to you at the incorrect (lower) price if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as an error.

3.3 You are responsible for providing valid credit or debit card details which may be charged if you are not exempt from payment. We reserve the right not to deliver medicines to you if your payment details have expired or are invalid in any way. If this happens we will attempt to contact you to enable you to provide updated information.

4. Accessing our website

4.1 Access to our website is permitted on a temporary basis, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our website is unavailable at any time or for any period.

4.2 From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

4.3 If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential, and you must not disclose it to any third party. We have the right to disable any user identification code or password, whether chosen by you or allocated by us, at any time, if in our opinion you have failed to comply with any of the provisions of these terms of use.

4.4 You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

5. Our website changes regularly

5.1 We aim to update our website regularly, and may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely.

5.2 Any of the material on our website may be out of date at any given time, and we are under no obligation to update such material although we endeavour to update materials regularly.

6. Intellectual property rights

6.1 We are the owner or the licensee of all intellectual property rights in our website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

6.2 You may print off one copy, and may download extracts, of any page(s) from our website for your personal reference and you may draw the attention of others within your organisation to material posted on our site.

6.3 You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

6.4 Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.

6.5 You must not use any part of the materials on our website for commercial purposes without obtaining a licence to do so from us or our licensors.

6.6 If you print off, copy or download any part of our website in breach of these terms of use, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7. Our liability

7.1 The material displayed on our website is provided without any guarantees, conditions or warranties as to its accuracy.

7.2 Subject to clause 7.4, if in delivering our Services to you we fail to comply with these terms of use, we shall only be liable to you for the purchase price of the Services.

7.3 Subject to clause 7.4 below, to the extent permitted by law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:

  • All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
  • Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our website or in connection with the use, inability to use, or results of the use of our website and Services, any websites linked to it and any materials posted on it, including, without limitation any liability for:
  • loss of income or revenue;
  • loss of business;
  • loss of profits or contracts;
  • loss of anticipated savings;
  • loss of data;
  • loss of goodwill;
  • wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

7.4 Nothing in these terms of use limit our liability for:

  • death or personal injury arising from our negligence;
  • fraudulent misrepresentation or misrepresentation as to a fundamental matter; or
  • any other liability which cannot be excluded or limited under applicable law.

8. Information about you and your visits to our website

8.1 We process information about you in accordance with our privacy policy http://www.dred.com/uk/privacy.html.

8.2 By using our website, you consent to such processing and you warrant that all data provided by you is accurate.

9. Written Communication

Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

10. Viruses, hacking and other offences

10.1 You must not misuse our website by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful.

10.2 You must not attempt to gain unauthorised access to our site, the server on which our website is stored or any server, computer or database connected to our site.

10.3 By breaching this clause 10, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our website will cease immediately.

10.4 We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

11. Linking to our website

11.1 You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it in any way whatsoever, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

11.2 You must not establish a link from any website that is not owned by you.

11.3 Our website must not be framed on any other website, nor may you create a link to any part of our website other than the home page. We reserve the right to withdraw linking permission without notice.

11.4 If you wish to make any use of material on our website other than that set out above, please address your request to info@dred.com.

12. Links from our website

Where our website contains links to other websites and resources provided by third parties, these links are provided for your information only. We have no control over the contents of those websites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.

13. Jurisdiction and applicable law

13.1 The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our website although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.

13.2 These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

14. Entire Agreement

These terms of use and any document expressly referred to in them constitute the whole agreement between us and supersede all previous discussions, correspondence, negotiations, previous arrangement, understanding or agreement between us relating to the use of our website and the Services made available on it.

15. Variations

We may revise these terms of use at any time by amending this page. You are expected to check this page from time to time to take notice of any changes we made, as they are binding on you. Some of the provisions contained in these terms of use may also be superseded by provisions or notices published elsewhere on our website.

16. Your concerns

If you have any concerns about material which appears on our website or concerns with regards to our Services, please contact info@dred.com.

 

And finally, thank you for visiting our website and using our services.

The DrEd team.